Cancel and Returns complies with the rules on returns. For each order, you have a withdrawal period of 14 days from the moment the order is in your possession. When this period has elapsed, the agreement of sale is final.

Upon receipt of the item, immediately check if it is intact and complete. If this is not the case, you must ALWAYS report it by contacting our customer service within 24 hours of receipt.

If you want to return a product, you can only do so if:

  • You return it or exchange it within 14 days.

  • The products must be in the original and intact factory packaging (cellophane or sealing can not have been opened) and carry no indication.

  • Products are complete, have not been used and are not damaged.

If in doubt, leave the products in their original packaging closed. Otherwise, you will not be able to send them back and exchange them.

Open items, which do not meet the above conditions, remain your property. If you return them to us anyway, we will not consider them as a proper return.

All costs related to the return of an item will be completely at the customer's expense.

The refund will be made within a maximum of 14 days after receipt of the item via the same payment channel chosen by the customer when ordering. For more information, please read our sales conditions.